Data Retention

We have instituted strict policies ensuring the security and safety of customer information provided to us. We reserve the right to reject orders that raises concern. If there appear to be irregularities regarding an order, we will contact the customer before processing the order to protect his or her interests and ours. 

 

MUSE STUDIO retains customer information submitted by purchase or mailing list registration. This data is used solely by MUSE STUDIO. Your information is not shared, traded, or sold to third parties. You are entitled to edit or remove personal information provided to us by accessing your account.

By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

WHAT INFORMATION DO WE COLLECT ABOUT CUSTOMERS

INFORMATION THAT YOU PROVIDE:

• Registration and Profile Information. When you create an account, place an order, or request stylist appointments, we ask you for your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide.
• Payment Information. When you make a purchase, we will collect that payment card information. Depending on your chosen payment option, we may use a third party service provider that handles payments for us and will receive your payment card information.
• Communications. If you contact us directly, we may receive additional information about you. 

DATA RETENTION

We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.

QUESTIONS OR COMPLAINTS

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside.