Help Center

Shipping destinations:

• We currently ship to Mexico, USA, Canada, Switzerland, Austria, Germany, Italy, France, Ireland and Spain. 

Shipping times:

• Local orders take 5 business days to be delivered to you and we ship within 2 business days.
• International orders take 7-10 business days to be delivered and we ship within same 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fees may apply if your currency is other than MXN pesos.

Your 100% satisfaction is important for us. We offer a 3-days Return & Exchange Policy:

• We only accept returns on domestic orders.
• For returns, please email support@bymusestudio.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.